The short answer
Illustrative note template, not a real incident: At [date] from [start time] to [end time] [timezone], my iPhone was using [Wi-Fi or Cellular]. [What stopped] happened. [Another device or service comparison]. I changed [nothing or list changes]. MizuCue recorded [what it observed] and had [any gaps]. Could you compare these timestamps with your logs? Replace every bracketed field with your own details before sharing.
Fill in the context
Use actual local times and include the timezone, especially if support is in another region. State whether the iPhone used Wi-Fi or Cellular, what stopped working, and whether the issue affected one app or site or several destinations. If another device used the same network, record what it saw during the same period.
- Write the first symptom, the recovery time if known, and any repeated times.
- Name the active connection and note changes such as moving closer to the router, switching networks, or returning to the original connection.
- Record what you could not observe. A period without an app check is a gap in coverage, not proof that the connection was down.
Create a report in History
For a selected period, open the History tab, choose Reports, then choose a shortcut range or set Start and End. Review the period and tap Create report. The report flow requires annual access. Without it, the action is shown as Unlock reports.
If you are looking at an existing recorded event, open that event and choose Export evidence. It uses the event scope and enters the same review and sharing flow. The report describes what this iPhone observed, with the recorded period and timezone, rather than assigning fault to a provider or website.
- Review the summary, observed span, checks in the report, and any coverage notices before generating the PDF.
- Use the optional illustrative sample report only to understand the format. It is a separate example, not your incident.
Review privacy and ask a useful question
Network identifiers are off by default. Public test endpoints remain visible, while custom names, custom hosts, and router addresses are hidden. If you turn identifiers on, review the preview before sharing. Your note is user-provided text and can contain personal details, so remove account numbers, home addresses, or anything else support does not need.
Ask support to compare the report's timestamps with its service or network records. The report can make the conversation clearer, but it does not establish provider fault, guarantee a refund, or prove what happened between recorded checks. Share only after you are comfortable with the selected options and destination.